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Customer Service

Shipping & Delivery
- All orders are packed by hand.

- Please allow up to 2 weeks to process and ship your order as each piece is
handmade to order. Orders are shipped via USPS Priority Mail. Allow longer
for international orders.

- Allow up to 14 days for domestic orders & up to 4 weeks for international
orders.

- Next day delivery is available upon special request for an additional fee
(upon availability of the item).

- We are not responsible for delays caused by the USPS or replacement of
lost orders submitted with incorrect delivery info.

ADDRESS:
CAROLINA RODRIGUEZ
9 Via Alessi Monte Alvernia
Guaynabo PR 00969
787.455.6279
Privacy & Security
What kind of information does CAROLINA RODRIGUEZ (bycarolina.com) collect?

We may collect personal information from you, such as your name, email
address, postal address, phone number, credit card number, gender, etc.,
when you visit our website, place an order online, save your information
with us online, contact us with a question or concern, or participate in a
contest, promotion, or survey. We maintain a record of your product
interests and the purchases you make online.

How does CAROLINA RODRIGUEZ (bycarolina.com) use my information?

We may use your personal information in the following ways:

To process and fulfill your order, including to send you emails to confirm
your order status and shipment
To communicate with you and to send you information by email or postal mail
about our products, services, contests, and promotions, unless you have
directed us not to contact you with promotional communications
To administer and fulfill our contests and other promotions
To help us learn more about your shopping preferences
To help us address problems with and improve our site design, products and
services
To enhance your shopping experience
To analyze trends and statistics
To protect the security or integrity of our websites and our business
To contact you if necessary
You always have the choice not to receive marketing information. For
instructions on opting out, please see the section entitled, "How do I make
choices about receiving promotional communications?", below.


Does CAROLINA RODRIGUEZ (bycarolina.com) share my information?

We release account and other personal information when we believe release is
appropriate to comply with the law; or protect the rights, property, or
safety of bycarolina.com, our users, or others. This includes exchanging
information with other companies and organizations for fraud protection and
credit risk reduction. Obviously, however, this does not include selling,
renting, sharing, or otherwise disclosing personally identifiable
information from customers for commercial purposes in violation of the
commitments set forth in this Privacy Notice.

How Secure Is Information About Me?

We work to protect the security of your information during order
transmission by using Secure Sockets Layer (SSL) software, which encrypts
order information you transmit.

It is important for you to protect against unauthorized access to your
password and to your computer. Be sure to sign off when finished using a
shared computer.


Which Information Can I Access?
Bycarolina.com gives you access to a broad range of information about your
account and your interactions with bycarolina.com for the limited purpose of
viewing and, in certain cases, updating that information.

Are Children Allowed to Use Bycarolina.com?

Bycarolina.com does not sell products for purchase by children. If you are
under 18, you may use Bycarolina.com only with the involvement of a parent
or guardian.
Returns & Ordering
- Pieces are handcrafted and may differ slightly from the pictures shown.
- Returns or exchanges must be made within 10 days of shipment. We reserve
the right to reject any returns for damages or worn items. Must be returned
with the original packaging and receipt for a refund or credit minus the
shipping charges.